Refund and Returns Policy
At Design de Interior, we provide digital interior services created to support comfort, relaxation, and well-being through thoughtful design guidance. We value transparency and aim to ensure that our clients clearly understand how our digital services are delivered and how refund requests are handled.
Please review this Refund and Returns Policy carefully before completing a purchase. By placing an order on our website, you acknowledge and agree to the terms outlined below.
Digital Products & Services
All services offered by Design de Interior are digital-only products and services. This includes, but is not limited to, digital guides, conceptual interior recommendations, visual references, layouts, and video presentations. All materials are delivered electronically via download links or online access.
No physical goods are produced, shipped, or delivered as part of our services. Because digital content is provided instantly or shortly after purchase, it is considered delivered once access to the materials has been granted to the customer.
Due to the intangible nature of digital products and the immediate access provided, returns or exchanges are not possible once the service has been delivered. This policy helps protect our intellectual property and ensures fair use of our digital materials.
Refund Eligibility
While we generally do not offer refunds for digital products, we understand that technical issues may occasionally arise. Refunds may be considered in limited circumstances where there is a clear and verifiable issue related to delivery or access.
A refund may be granted if one of the following conditions applies:
- You were charged more than once for the same service due to a confirmed technical or payment processing error
- You did not receive access to the purchased digital materials despite successful payment
- The delivered files are corrupted, incomplete, or inaccessible, and the issue cannot be resolved after reasonable technical support attempts
All refund requests must be submitted within 7 days of the original purchase date. Requests submitted after this period may not be eligible for review.
Non-Refundable Cases
Refunds will not be issued in cases where the service has been delivered correctly and functions as described. This includes, but is not limited to, the following situations:
- A change of mind after purchasing the service
- Dissatisfaction based on personal taste, aesthetic preferences, or subjective expectations
- Claims that the service did not produce the desired personal outcome or result
- Partial use, review, or consumption of the digital materials
- Failure to carefully read the service description, scope, or delivery format prior to purchase
Our services provide conceptual guidance and recommendations, and results depend on individual interpretation and application. As such, refunds cannot be granted based on personal interpretation or implementation outcomes.
How to Request a Refund
If you believe your purchase qualifies for a refund under the conditions outlined above, you may submit a refund request by contacting our support team.
Your request should include the following information to allow us to review it efficiently:
- Your order number or transaction reference
- The email address used during checkout
- A clear description of the issue encountered
Providing complete and accurate information helps us process your request more quickly. Incomplete requests may result in delays or may be declined.
Refund Processing
All refund requests are reviewed on a case-by-case basis. Once a request has been evaluated and approved, the refund will be processed using the original payment method used at the time of purchase.
Please note that processing times may vary depending on your payment provider or financial institution. While we initiate approved refunds promptly, we do not control external processing times.
You will be notified once your refund has been approved and issued.
Contact Information
If you have any questions about this Refund and Returns Policy, need assistance with accessing your digital materials, or require clarification regarding our services, we encourage you to contact us through the support information available on our website.
We are committed to providing clear communication and timely support to ensure a positive experience with Design de Interior.
By completing a purchase on our website, you confirm that you have read, understood, and agreed to this Refund and Returns Policy.